The Moment of Truth – Effective Communication

SKU: N/A

$295.00

Description

REQUIRED – DISC SERVICE ASSESSMENT

  • 90-minute workshop for your team with a DISC Certified Practitioner
  • You spent a small fortune on lead generation and a prospect is reaching out to your Customer Service Rep – what kind of experience will that prospect have? 
  • People can sense when a person’s greeting is genuine and sincere. A famous quote states “Who you are speaks so loudly that I can’t hear what you say.” 
  • Make your last impressions as impressive as your first impression. People go where they are appreciated – where they feel welcomed and valued and return when they are invited back. Always take time to ensure that customers and associates feel they had a special experience with you.
  • COMMUNICATING EFFECTIVELY THROUGHOUT THE SERVICE PROCESS According to Integrity Solutions® of Nashville, TN, there are six definable steps to the customer service process – Greet, Value, Ask, Listen, Help, and Invite. 
    • Successfully guiding customers through each step leads to positive outcomes.
    • According to recent studies, people make ten or more decisions about us in the first few seconds of contact. 
  • DISC is designed to be a simple, practical, and applicable tool for building mutually-beneficial and effective communication. 
  • Understanding observable behavior and emotion is the foundation of self-awareness and connecting with others in a way that allows us to be intentional in our interactions, adapting to what is needed in any environment, situation, or relationship. 
  • While DISC is useful in any circumstance or relationship, it may be helpful to have a deeper understanding of how to apply DISC in targeted situations or scenarios. 
  • Through the step by-step style guidance provided, you can immediately leverage the DISC information to find the most appropriate and effective communication strategies based on your particular focus area or purpose. 

    Reviews

    There are no reviews yet.

    Be the first to review “The Moment of Truth – Effective Communication”

    Top Sales Success Logo

    We deliver custom-designed programs tailored specifically to the culture, products, marketing, and operations for the company of each and every client.

    GET IN TOUCHConnect with TSS
    TOP SALES SUCCESSCheck Out Our Services
    AVANTAGEHeadquarters
    Organically grow the holistic world view of disruptive innovation via empowerment.
    OUR LOCATIONSWhere to find us?
    https://topsalessuccess.com/wp-content/uploads/2019/04/img-footer-map.png
    GET IN TOUCHAvantage Social links
    Taking seamless key performance indicators offline to maximise the long tail.

    © 2022 Top Sales Success. Powered by Torva Local.

    © 2022 Copyright by Top Sales Success. All rights reserved.